Please read the following terms and conditions carefully. This Agreement sets forth the terms of sale for all merchandise purchased by you (Buyer) from Maya Group/9265-3203 Quebec Inc. (Seller).
All orders are subject to Seller’s acceptance and standard audit procedures. Errors in arithmetic and pricing are subject to correction. In the event Buyer does not approve a correction, Seller reserves the right to cancel the order.
Orders are always subject to Seller’s ability to deliver the specified merchandise. If at any time, for any reason, Seller determines that it is unable to deliver the purchased items, Seller may elect to cancel the order if Buyer and Seller are unable to agree on acceptable substitute items or new delivery schedule.
Buyer may not change or cancel a custom order without Seller’s acceptance. In the event Buyer requests a change or cancellation, Seller will determine if the request can be accommodated, and if so, if there are any fees or penalties associated with fulfilling the request. Buyer shall be solely responsible for all penalties and fees associated with any change.
Seller does not ship orders “on approval” by Buyer. Buyer is solely responsible prior to the placement of any order to determine that the colors, patterns, fabrics, design, dimensions and characteristics of all items are as desired. Due to the fact that computer monitors exhibit wide color variances, Seller is not responsible for the color representation of any photograph viewed over the Internet.
Seller will provide an estimated delivery date at time of order acceptance. Seller is unable to guarantee delivery times and cannot be held responsible for delays or changes to this schedule. Seller will notify Buyer when the merchandise is ready to ship and plan to put Buyer in contact with the delivery service. Title to all merchandise passes to Buyer at the time the merchandise is consigned to the delivery service. Seller shall insure all goods and assist Buyer in making claims or obtaining repairs in the event any items are damaged during shipment. If Buyer misses a delivery appointment, Buyer may be subject to an additional redelivery fee imposed by the delivery service.
Seller is not responsible for any damage to Buyer’s facility resulting from delivery; Buyer shall make any such valid claim directly to the delivery service.
Buyer must inspect each item immediately upon delivery. All damage, scratches, chips, tears or soil must be noted on the Bill of Lading and reported to Seller within 72 hours. Seller is not responsible for damage not noted on the Bill of Lading. For any items with substantial damage, Buyer is instructed to refuse delivery.
Seller shall honor the terms of the warranty provided by the manufacturer to the original Buyer for a period of one year from the date of factory shipment. Seller shall assist Buyer, when possible, in making any warranty repair claims. Defects caused by abuse, negligence or damage from moving are not covered. This warranty provides you with legal rights, and you may have other rights which vary from Provinces and states.
Seller is not responsible for color and grain variations. Certain inconsistencies should be expected and add to the character of the merchandise. Seller is also not responsible for dye lot variations and cannot guarantee exact matches between similar items. Seller is not responsible for warranty claims denied by the manufacturer. Color variations often cannot be avoided from one dye lot to another.
All fabric orders are custom-ordered and are not returnable. We will accept returns due to manufacturer defect or shipping damage. All damage claims must be made within 30 days after receipt. We will not accept any claims made after this period. All returns require a return authorization from seller. No returns will be accepted if cutting or alteration has been made to the merchandise. Please be sure to inspect your order upon delivery before cutting or using item. Color variations often cannot be avoided from one dye lot to another. Fabric cannot be returned for credit after it has been cut. Yardage must be inspected for flaws or correctness of pattern, color, and quantity.
We regret that we cannot accept returns for other reasons than manufacturer defect or shipping damage. This is because all fabric is cut to order specifically for you.
If you receive a fabric that is defective*, please email us at info@mayagroup.ca or call us at 514-388-1700 immediately after receipt. We will issue a call ticket for the defective item and promptly ship out the replacement fabric. If stock is not available, you also have the option of getting a full refund.
Upon receipt of material, carefully inspect before cutting. Confirm that you’ve received the correct item and quantity. Fabric cannot be returned for credit after it has been cut. Yardage must be inspected for flaws and correctness of pattern, color, quantity and quality.
No returns will be accepted if cutting or alteration has been made to the merchandise -- please inspect before using.
CLAIMS FOR LABOR WILL NOT BE ACCEPTED UNDER ANY CIRCUMSTANCE.
All damage claims must be made within 30 days of receipt.
*Dye lot variance issues are not defects and will not be accepted for returns. A sample comes from a random dye lot and its for the sole purpose to determine if you want that particular design. Samples are not dye lot specific. Actual dye lots can vary from samples. Natural fabrics tend to vary more. Color variations often cannot be avoided from one dye lot to another.
All refunds and credits authorized by Seller will be promptly processed and issued within two weeks. In the event Buyer is required to return merchandise, Seller will not process the credit until the merchandise is received and inspected.
This Agreement shall be governed by the laws of the Province of Quebec, and Buyer and Seller agree that the jurisdiction for all claims resulting from this Agreement shall be the City of Montreal, Quebec. The prevailing party shall be entitled to reasonable attorney’s fees.
This Agreement supersedes all prior Agreements between Buyer and Seller, including any verbal or written representations.
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